Instructional Design
Portfolio
My Design Process
Prototypes & Wireframing: Providing creative learning experiences that translate into job performance solutions is my passion. Prompt engineering, or brainstorming with ChatGPT and other AI tools, gives me the ability to research, design, problem solve, and curate content for my projects.
Preferred Adult Learning Theory Models: Andragogy, Gagne's 9 Instructional Events, and The Learning Transfer Evaluation Model (LTEM).
Preferred Design Methods: SAM, ADDIE, Scenario-Based, Experiential, and Collaborative Learning.
I build out prototypes in a program like Twine (see photos) or wireframes in Rise. I find that SMEs and stakeholders can envision the final product more easily with these frameworks. I still do traditional needs analysis formats, too. Regardless of the medium, I clearly outline the project's scope and ensure the desired behavior of learners are measurable and accurate in the early design phase. See samples below.
Project Management Style: I use the Kanban Board method, virtually and in-person. With intentional task management of WIPs and dependencies, I can effectively engage with stakeholders to move tasks forward, avoid "scope creep," and deliver projects on time and within budget.
Wireframing
Customer Care Learning Journey
Focus: Needs Analysis, Wireframe Design, Template/Branding Development
Target audience: Customer care employees
About this Project: This highly visual wireframe walks SMEs through 6 phases of a learner's journey from onboarding to quarterly training. Future company growth in the midst of corporate transition drove this design.
Highlights: Customer Care Learning Journey involved kickoff meetings with 3 SMEs, weeks of observation and saturation into company culture and sales platforms, gathering data, scrupulous document management in OneNote, and researching in-house training tools already available to help keep costs low.
Tools: SAM Method, Rise 360, Teams, OneNote, Blue Ocean Brain, Snagit
Design Document
Policy Updates & Guidelines for Hiring Managers
About this Project: A ton of source content was handed over to figure out where the gaps truly existed. Why weren't the right types of talent being hired? I enjoyed parsing the information and coming up with a scaffolded experiential and collaborative learning framework.
Highlights: Performing needs analysis and taking the broad perspective of incremental learning is one strategy that can improve long-term performance for the learner.
Prototypes & Observing Learners
The Power of Observing Learners
About this Project: Evaluation was on my mind as I brought the expected behaviors of the target audience (Gen Z) into the analyze phase of ADDIE. The ADDIE model came full circle when I evaluated a Gen Z learner taking the course. So helpful! This allowed me to adjust and tweak in a few places to make the development stronger.
Humor was incorporated throughout as a means of holding the Gen Z learners' attention. I only use humor in my designs if I know the audience is mostly North American. It is much harder to pull this off cross-culturally unless a native SME gives very clear direction and feedback during the process.
Highlights: Accordion, Drag & Drop, Flip Cards, and Process Carousel.
Tools: Rise 360, Canva
Click to View:
Alpha Draft Sample
About this Alpha: This template was created super early in a design for a customer sales training. Where I have questions or suggestions, I leave notes and use placeholders to help the SMEs envision what's possible and they can communicate feedback through Review 360. I find this method early in the design phase releases more source content from SMEs, allowing the training to become more engaging.
Highlights: Using placeholders and sample interactions spark ideas for SMEs on what is possible. A scenario and button stacks were used in this example.
Tools: SAM, Rise 360, Microsoft 365, SnagIt
Click HERE to see the final version.